Government or official program
Emergency services — 911
Call when someone is in immediate danger, there is an overdose, a serious medical emergency, a fire, or a crime is happening now.
- Call
- 911
- When
- Emergency response
Do not wait for a website or volunteer response when danger is immediate.
Government or official program
Florida Abuse Hotline
Report suspected abuse, neglect, abandonment, or exploitation of a child, elderly person, or vulnerable adult.
- Call
- 800-962-2873
- When
- 24 hours a day, 7 days a week; Florida Relay 711
For immediate danger, call 911 first. DCF says online reporting should not be used when immediate attention is required.
Government or official program
District student registration and Find My School
Find the zoned elementary, middle, and high school; get its official phone number; review forms and required documents; and choose online or in-person registration.
- Call
- Admissions & Family Experience: 561-434-8197
- In person
- The zoned school is the first option for new registrations; use Find My School to obtain its phone number
- When
- Registration and school-office schedules vary
The current page lists two proofs of Palm Beach County residence, immunization record, school-entry physical, proof of birth, and required forms. Ask the school about accepted alternatives before assuming registration is impossible.
Government or official program
988 Suicide & Crisis Lifeline
Free, confidential crisis support for emotional distress, suicidal thoughts, mental-health crises, and substance-use concerns.
- Call
- 988
- Text
- 988
- When
- 24 hours a day, 7 days a week
Veterans may dial 988 and press 1.
Government or official program
District school mental-health teams and referrals
Connect with a school counselor, behavioral health professional, psychologist, administrator, or other school-based mental-health support.
- Call
- District 561-434-8000; CAPE Support Line 561-434-8250; crisis 988
- Text
- Text 988 for crisis support
- In person
- Call the student's school and ask for the school counselor, school behavioral health professional, school psychologist, or administrator
- When
- School supports operate on school schedules; 988 is available 24/7 for crisis support
For immediate danger call 911. School-based support is not a substitute for emergency or acute medical care. Parent or guardian consent may apply to ongoing counseling.
Government or official program
Palm Beach County Victim Services
Free crisis support, safety planning, court and protective-order information, victim-compensation help, shelter referrals, counseling, and advocacy for victims of violence.
- Call
- 866-891-7273
- In person
- County locations; an advocate can explain the safest option
- When
- 24-hour crisis hotline
Services are described by the county as free and confidential.
Government or official program
SIS Parent Gateway
District parent portal for student information, enrollment tools, forms, athletics and after-school access, transportation registration, and related school account functions.
- Call
- Call the student's school or 561-434-8000 for account help
- In person
- Ask the student's school front office for SIS Parent Gateway access or recovery help
- When
- Portal availability and registration windows vary
Use only the official district portal. Never give a volunteer the parent or student password.
Government or official program
Exceptional Student Education (ESE) connections
Official route to Child Find, ESE parent resources, EDPlan Parent Connect, district contacts, procedural information, and school-based ESE coordination.
- Call
- 561-434-8000; ask the school for its ESE contact
- In person
- Begin with the ESE contact at the student's zoned or enrolled school
- When
- School and District ESE schedules vary
Ask for written procedural safeguards and meeting notices. The Way cannot evaluate a student, interpret an IEP, determine eligibility, or give legal advice.
Government or official program
Palm Beach County School District students and parents hub
Official starting point for district parent information, school contacts, registration, transportation, ESE, health, counseling, meals, adult education, and student programs.
- Call
- 561-434-8000
- In person
- Start with the student's school front office or District offices at 3300 Forest Hill Boulevard, West Palm Beach
- When
- School and department hours vary; call before traveling
Ask the school for the staff role that owns the question: teacher, nurse, counselor, behavioral health professional, ESE contact, activity sponsor, athletic director, or administrator. Do not seek personal contact information.
Government or official program
District student health and school nurse connections
Explains school nurse services, health consultation, medication support, care plans, health records, and school-community health referrals.
- Call
- 561-434-8000; ask the student's school for the nurse or health room
- In person
- Contact the student's school front office and ask for the school nurse or health room
- When
- Coverage and services vary by school; emergencies require 911
School health staff can assess school-day illness or injury and coordinate care plans, but the website and The Way do not provide medical diagnosis or emergency response.
Government or official program
District elementary after-school registration
Official information for District-operated elementary after-school program registration, waitlists, current fees, school contacts, and the Eleyo portal.
- Call
- Extended Learning Office: 561-687-6387
- In person
- Contact the participating school front office or after-school site director
- When
- Seats, waitlists, fees, and registration windows vary by school and year
A contract request does not guarantee a seat. Confirm the current registration fee, tuition, accepted payment method, assistance options, pickup rules, and waitlist position with the school.
Government or official program
District food and nutrition services
School breakfast and lunch information, menus, income survey or meal application, account access, hunger relief, language assistance, and dietary accommodation contacts.
- Call
- Main 561-383-2000; income survey 888-383-2025 or 561-383-2025
- In person
- Ask the student's school cafeteria manager or front office for help
- When
- School-year meal service, menus, payment categories, and eligibility rules vary
Call School Food Service about allergy or disability-related meal accommodations. Do not delay emergency allergy care.
Established community resource
211 Palm Beach & Treasure Coast
A live specialist can search current local services and help connect callers with food, shelter, mental-health, family, senior, and other community resources.
- Call
- 211 or 561-383-1112 or 866-882-2991
- Text
- Text your ZIP code to 898211
- When
- Phone, text, and chat available 24 hours a day, 7 days a week
Ask the specialist to confirm availability before traveling.
Government or official program
Register Your Ride and transportation help
Register an eligible student for District bus transportation, review special-needs transportation, and get phone help when a computer or portal login is a barrier.
- Call
- Transportation Call Center: 561-357-1110
- In person
- The student's school can help confirm the student ID, address, and school information
- When
- Current call-center and seasonal registration hours are posted on the official page
The District says the call center can register a student when the family lacks a computer. Re-register after an address or school change. ESE transportation questions should begin with the school's ESE contact.
Government or official program
Palm Beach County Homeless Services access
County access point for homeless outreach, assessment, coordinated entry, shelter connections, and housing-focused services.
- Call
- 833-442-9455 or 211
- In person
- Senator Philip D. Lewis Center, 1000 45th Street, West Palm Beach, FL 33407; call first
- When
- Call for current access instructions and capacity
Shelter and placement are not guaranteed; coordinated entry prioritizes by assessed vulnerability.
Government or official program
District school counseling
School counselors support academic progress, college and career readiness, emotional and social development, and collaboration among students, families, educators, and community resources.
- Call
- Call the student's school and ask for the school counselor
- In person
- Request the school counselor through the student's school front office
- When
- School schedules and appointment practices vary
For a crisis use 988 or 911 as appropriate instead of waiting for a school appointment.
Government or official program
Florida Reemployment Assistance appeal
Challenge an unemployment determination by requesting an administrative hearing.
- Call
- 833-352-7759
- When
- The official deadline is generally 20 calendar days from the determination's distributed date
Continue requesting benefit payments while an appeal is pending if you remain unemployed.
Government or official program
District School Choice and career programs
Current official information for Choice and career programs, application windows, lotteries, controlled open enrollment, and reassignment.
- Call
- 561-434-8000
- In person
- A student's zoned school or District Admissions can explain the official application route
- When
- Application periods and available seats change each school year
Read the year and status on the current page. Do not rely on an old deadline, and do not assume a late or reassignment application is available.
Government or official program
Palm Beach County Human Services case management
County case managers connect eligible residents with emergency and self-sufficiency services such as rent, utilities, food vouchers, bus passes, referrals, and longer-term case management.
- Call
- 833-273-9455
- In person
- County service centers in West Palm Beach, Riviera Beach, Lake Worth, Delray Beach, and Belle Glade
- When
- County call center: Monday–Friday, 8:00 a.m.–4:30 p.m.
Call before traveling and ask which location handles your ZIP code.
Government or official program
SAMHSA treatment and recovery referral
Confidential information and referral for mental-health and substance-use treatment, including a searchable directory of state-licensed providers.
- Call
- 800-662-4357
- Text
- Text your ZIP code to 435748
- In person
- Use FindTreatment.gov or ask the helpline for nearby options
- When
- National Helpline available 24 hours a day, 7 days a week
Ask providers directly about detox level, insurance, payment assistance, licensure, wait time, medications, and transportation.
Government or official program
Florida MyACCESS — SNAP, Medicaid, TCA and other assistance
Apply for and manage food assistance, Medicaid, Temporary Cash Assistance, Optional State Supplementation, and related benefits.
- Call
- 850-300-4323
- In person
- Use the MyACCESS Community Partner search or ask 211 for a nearby application-assistance site
- When
- Customer Call Center: Monday–Friday, 8:00 a.m.–5:00 p.m.; Florida Relay 711
Write down the application or renewal number and save every notice. Documents can be uploaded without creating an account.
Government or official program
Florida Reemployment Assistance
Apply for unemployment benefits, review determinations, respond to requests, request payments, and manage a claim through Florida's Reconnect system.
- Call
- 833-352-7759
- In person
- CareerSource Palm Beach County can provide application and computer assistance
- When
- Check the official site for current call-center hours
Keep records of weekly job contacts, request benefit payments on schedule, and check the dashboard and mail for fact-finding requests.
Government or official program
Florida DCF public-assistance fair hearing
Request a hearing about a DCF decision involving SNAP, Temporary Cash Assistance, Medicaid, or another covered public-assistance action.
- Call
- 850-488-1429
- When
- Use the deadline and instructions on the decision notice
Keep the notice, submission confirmation, and a copy of everything sent.
Established community resource
CareerSource Palm Beach County
No-cost job-search help, resume and interview support, workforce programs, and access to computers, printers, phones, and fax machines for people with limited technology.
- Call
- 561-340-1060
- In person
- Central Career Center, 3400 Belvedere Road, West Palm Beach; West Career Center, 1085 S. Main Street, Belle Glade
- When
- Current hours are posted on the career-center page; call before traveling
Bring identification and ask about accommodations or clothing assistance before visiting.
Government or official program
Palm Beach County Veterans Services
Accredited county Veteran Services Officers help veterans, dependents, and survivors prepare and file eligible federal, state, and local benefit claims.
- Call
- 561-355-4720
- In person
- County locations in West Palm Beach, Palm Beach Gardens, Jupiter, and Delray Beach; appointment required
- When
- Schedule with the Veteran Services Officer serving your area
The county warns that no one should charge a fee to help file an initial VA benefits application.
Government or official program
Palm Beach County rent, utility and self-sufficiency assistance
County Community Services provides information about rental and utility help, homeless prevention, emergency services, and related case management.
- Call
- 833-273-9455
- In person
- Multiple county service centers; call before traveling
- When
- Monday–Friday, 8:00 a.m.–4:30 p.m.
Funding windows and portals change. Ask whether applications are currently open before collecting or sending documents.
Government or official program
Social Security disability and SSI application help
Apply for Social Security Disability Insurance or Supplemental Security Income online, by phone appointment, or through a local Social Security office.
- Call
- 800-772-1213; TTY 800-325-0778
- In person
- Use the Social Security office locator or request an appointment by phone
- When
- Representatives: Monday–Friday, 8:00 a.m.–7:00 p.m. local time
Apply as soon as possible; SSA says someone may help you complete forms and gather information.
Established community resource
Legal Aid Society of Palm Beach County
Legal assistance for qualifying residents involving housing, domestic or sexual violence, public benefits, Social Security and Medicare, family matters, debt, employment, immigration, and related civil issues.
- Call
- 561-655-8944 or 800-403-9353
- In person
- 423 Fern Street, Suite 200, West Palm Beach, FL 33401
- When
- Call or use the official intake page to confirm eligibility and appointments
The Way does not provide legal advice or guarantee representation.
Government or official program
Home-education school services and activities
Official District guidance on home-education enrollment and possible extracurricular, athletics, course, and ESE access through a zoned or eligible school.
- Call
- 561-434-8000
- In person
- Contact the zoned school and the District Home Education office before relying on availability
- When
- Participation requirements, offerings, seasons, and school capacity vary
Confirm the current eligibility, forms, deadlines, insurance, transportation, and school-specific registration path before participating.
Government or official program
Palm Beach County-funded behavioral-health and recovery providers
County-maintained list of funded mental-health, substance-use, detoxification, residential, youth, and crisis programs.
- Call
- 561-355-4504
- In person
- Provider locations vary
- When
- Confirm services, openings, and payment arrangements directly with the provider
The Way does not rank, endorse, or determine the proper level of treatment.
Established community resource
Palm Beach County Food Bank pantry list
Find participating food pantries with English, Spanish, and Haitian Creole listings.
- Call
- 561-670-2518
- In person
- Pantry locations vary; confirm before traveling
- When
- Pantry schedules vary
The food bank list may change; call the pantry or 211 before traveling.
Government or official program
Palm Beach County WIC
Nutrition support, approved foods, breastfeeding support, education, and referrals for eligible pregnant, breastfeeding, and postpartum women, infants, and children under five.
- Call
- 561-357-6007 or 877-693-6703
- In person
- WIC locations in Belle Glade, Delray Beach, Jupiter, Lantana, Greenacres, and West Palm Beach
- When
- Call for an appointment and current location hours
Ask for free language or disability assistance if needed.
Government or official program
District Parent University
On-demand parent learning designed to help families understand school systems, collaborate with educators, and strengthen student support, including translated content.
- Call
- 561-434-8000
- In person
- Ask the student's school about parent and family engagement support
- When
- On-demand web content; school family-engagement events vary
Use a school front office, library, or trusted assisted-access location when video or internet access is a barrier.
Government or official program
Palm Beach County Library technology access
Library branches offer public technology access, including computers, Wi-Fi, printing, scanning, mobile hotspots, and technology help subject to library rules and availability.
- Call
- Use the branch locator for the nearest library
- In person
- Twenty county library locations; search by ZIP code before traveling
- When
- Branch hours and equipment availability vary
Do not save passwords on a public computer. Sign out completely and take every original document with you.
Government or official program
HealthCare.gov coverage and certified application help
Apply for Marketplace coverage online, by phone, with free certified local help, or by mailing a paper application.
- Call
- 800-318-2596; TTY 855-889-4325
- In person
- Use HealthCare.gov's Find Local Help directory for a certified assister
- When
- Phone help is available through the Marketplace Call Center
Certified assisters are free. Do not pay anyone who claims payment is required to apply or keep Medicaid or Marketplace coverage.
Government or official program
USAGov benefits finder
Screen for federal and state assistance involving food, housing, health care, utilities, Social Security, family needs, and other basic expenses.
- Call
- 844-872-4681
- When
- USAGov contact-center hours are posted on the official site
The finder identifies possible programs; each agency makes its own eligibility decision.